Effective Date: January 25, 2025

At Lakshory.shop, we are committed to ensuring your satisfaction with your purchase. However, we understand that sometimes issues may arise. This Refund and Returns Policy outlines the conditions and process for requesting refunds and returns. By making a purchase on our website, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns under the following circumstances:

  • Product Quality Issues: If the product you received is defective or exhibits abnormal quality issues.
  • Incorrect Item Delivered: If you receive an item that does not match your order.

2. Exclusions from Return Service

The following items are not eligible for return or refund:

  • Shoes: All sales of shoes are final and are not eligible for return or refund.
  • Customized Products: Products that are customized or made to order cannot be returned or refunded.
  • Unreasonable Requests: We reserve the right to refuse returns or refunds for unreasonable or unjustified claims.

3. Return Process

If your purchase meets the eligibility criteria, please follow these steps to initiate a return:

  1. Contact Us: Send an email to [email protected] within 7 days of receiving your order. Include your order number, a description of the issue, and any supporting evidence (e.g., photos).
  2. Approval: Our team will review your request and respond within 2-3 business days. If approved, you will receive return instructions.
  3. Return Shipping: Customers are responsible for the cost of return shipping unless the issue is due to an error on our part (e.g., wrong item sent).

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request. Approved refunds will be processed as follows:

  • Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Please allow 5-7 business days for the refund to appear in your account.

5. Important Notes

  • Returns must be initiated within 7 days of receiving your order.
  • Items must be returned in their original, unused condition with all packaging and tags intact.
  • Lakshory.shop is not responsible for return packages lost or damaged during transit.

6. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us:

Lakshory.shop
Email: [email protected]
Address: 1620 S B St, Broken Bow, 68822